SMARTTECHME PLATFORM

INSURANCE CLAIMS MANAGEMENT, BUILT AROUND YOUR WORKFLOW

A configurable digital claims platform connecting insurers, brokers, assessors and repairers with workflow control, cost reporting, SLA visibility and a complete audit trail.

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A standalone platform concept, configured for each subscribing insurer.
SmartTechMeCLAIMS OPERATIONS
OPERATIONS OVERVIEW

Claims workspace

Open claims—Live overview
Awaiting review—Approval queue
SLA watch—Due today
Claim progressionAppointment → Payment ready
Workflow visibilityAssessment submitted ReviewRepair authorised ReadyFinal calculation Pending
Connected participants

Built for every role in the claim.

Insurer

  • Claims oversight
  • Approvals
  • Cost control
  • Management reporting
  • SLA monitoring

Broker

  • Appoint assessor
  • Track claim status
  • Communication visibility
  • Client updates

Assessor

  • Receive appointments
  • Upload reports
  • Manage estimates and additionals
  • Authorise repairers after insurer approval

Repairer

  • Receive authorisation
  • Update repair progress
  • Submit additionals
  • Final repair calculation
From first appointment to close

One connected claims workflow.

01Appointment
02Assessment
03Insurer Review
04Authorisation
05Repair
06Progress Monitoring
07Final Calculation
08Audit
09Payment Ready
Management intelligence

See the full operational picture.

Bring claim costs, network performance and service levels together in one reporting view.

Cost per claim
Cost per assessor
Cost per repairer
Broker performance
Client loss ratio
Rental-car cost
Turnaround time
Additionals management
SLA compliance
Payment readiness
Why configurable

A proven claims-management engine, configured around the way your organisation operates.

SmartTechMe provides the core platform. Each subscribing insurer can receive its own branded environment, tailored to its teams and workflow. The architecture is designed for organisation-level separation, role-based permissions and auditability; the future claims application remains separate from this marketing site.

BrandingUser rolesPermissionsInsurer workflowSLAsReportingAssessor networkRepairer networkNotificationsIntegrations
A better way to run claims

See how the platform would work for your organisation.

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